Help Desk.

We understand how critical it is to keep your website and eBay store running. Find answers in our knowledgebase, lodge a support ticket, or check our live service status below.

Trusted by Australian businesses since 2006
24/7 Knowledgebase Level 2 Support Live Status Feed 100% Australian

How can we help?

Our knowledgebase is available around the clock. If you can't find what you need, our level 2 support team is ready to help.

Knowledgebase

Browse our library of help articles covering eBay store management, website maintenance and common technical issues. Available 24/7, no login required.

Browse Articles
Submit a Support Ticket

Can't find the answer in our knowledgebase? Lodge a support ticket and a member of our level 2 support team will get back to you promptly.

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Call Us Directly

For urgent issues, call us directly on business hours Mon to Fri, 9am to 5pm AEST.

1300 55 85 86

LIVE UPDATES

Live X Feed.

Check our X account for the most up-to-date information on our services and any technical issues we may be working through.

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Server & Service Status

Check the live status of our servers, eBay editor and support tools.

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