STATUS
eBay Editor System
Stay updated on the current system uptime and status. Check our live updates for any outages or issues affecting our eBay editor and eBay API connections.
No reported outageWe are currently not experiencing any issues with our eBay editor. To report something please contact our support team here.
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No known issues
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Maintenance
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Partial Outage
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Full Outage
Status per service areas
- AdminNo known issues
- APP SelectionNo known issues
- Product Listing DashboardNo known issues
- Hero BannerNo known issues
- Store SettingsNo known issues
- eBay Token RenewelNo known issues
- Image UploadNo known issues
- eBay ImportsNo known issues
- Cross Sell WidgetNo known issues
- eBay Template SynchronisationNo known issues
Current Incident(s)
No current issues
Previous Incident(s)
eBay Token Renewel Issue
Update - Token logic has been repaired. All systems are working as intended.
June 19, 19:44pm AEST
Update - We have identified the issue, which is due to changes made by eBay related to the token logic. Our team is working on a fix and will post an update here once we have more information to share.
June 19, 08:08am AEST
Investigating - We are currently aware of some issues are having issues renewing their eBay token. We are currently investigating the issue.
June 18, 17:08pm AEST
Product Listing Dashboard
Update - eBay support have fixed all issues related to "GetItem API", you can now revise back to eBay.
Nov 09, 17:08pm AEST
Update (direct from eBay) - This is to confirm we filed a ticket that describes the issue with the appropriate engineering team. The team evaluates, prioritizes, and addresses an issue based on the impact it has on the API operations and other business logic. Your important issue will be handled accordingly, but may take time to triage and resolve.
The ticket will be kept open and in a Waiting-Bug Fix state and we will notify you when the status changes. You can also check the status of the API by going to the eBay developers portal https://developer.ebay.com/support/api-status - we will be updating it shortly.
November 01, 6:03am AEST
Update - eBay support are still working on fixing the bug that was identified this morning with the "GetItem API" - they have given us no ETA.
October 28, 23:27pm AEST
Update - eBay support have identified another bug with the "GetItem API" which is causing revisions to fail in eBay AU. All other eBay sites such as eBay US, eBay UK etc are now all working fine.
October 28, 9:50am AEST
Issue Identified - eBay support have identified an issue with the "GetItem API" and are working on a fix.
October 28, 8:06am AEST
Update - Just an update, the issue is still being investigated by eBay support. Once they have an update for us we will post it here right away.
October 27, 20:06pm AEST
Update - We have identified the issue and are working eBay support to get a fix with the "GetItem API" - for now we have a temporary work around. When making changes to your items description just click the yellow 'Modify & Queue' button instead of the green 'Revise' button and any changes made to the description will update to eBay within 30minutes
October 27, 17:27pm AEST
Update - We are still investigating the issue
October 27, 16:43pm AEST
Investigating - We are currently aware of some issues revising back to eBay via the Product Listing Dashboard. We are currently investigating the issue
October 27, 12:55pm AEST
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