Privacy Policy.

1. Privacy Policy Overview

At Swift Productions, accessible from swiftproductions.com.au, the privacy of our visitors and clients is important to us.

This Privacy Policy explains the types of information that may be collected and recorded by Swift Productions, how we use that information and the choices available to you.

If you have questions or require further information about this Privacy Policy, please contact our Policy Officer using the details at the bottom of this page.

2. Information We Collect

The personal information we collect depends on how you interact with our website and services. This may include:

• Your name, business name and contact details.
• Your email address, telephone number and billing information.
• Information you provide through enquiry forms, emails or support requests.
• Information required to provide website, hosting, design, marketing or development services.
• Technical information such as your IP address, browser type, device type and referring pages.
• Information about how you navigate and interact with our website.

We may also collect information when you communicate with us, request a quote, purchase a service, subscribe to communications or otherwise interact with Swift Productions.

3. How We Use Your Information

We may use the information we collect to:

• Provide, operate and maintain our website and services.
• Respond to enquiries, support requests and project communications.
• Prepare quotes, invoices and service agreements.
• Deliver website, hosting, design, development and marketing services.
• Improve the functionality, security and performance of our website.
• Understand how visitors use our website and services.
• Detect, prevent and respond to fraud, misuse or security incidents.
• Comply with applicable legal, regulatory and contractual obligations.
• Send service-related notices and, where permitted, marketing communications.

4. Legal Basis for Processing

Where the General Data Protection Regulation applies, Swift Productions acts as a Data Controller for personal information collected through our website and services.

Our legal basis for collecting and using personal information will depend on the information collected and the circumstances in which it is collected. We may process your information where:

• We need to perform a contract or provide services to you.
• You have given us permission or consent to do so.
• Processing is necessary for our legitimate business interests.
• We need to comply with a legal or regulatory obligation.

Where we rely on legitimate interests, we will consider whether those interests are overridden by your privacy rights.

5. Data Retention

Swift Productions retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain and use information where necessary to:

• Provide and maintain services.
• Comply with legal, accounting and taxation obligations.
• Resolve disputes or complaints.
• Enforce our agreements and policies.
• Protect our systems, clients and business operations.

Information that is no longer required may be deleted, anonymised or securely archived, subject to our legal and operational obligations.

6. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of or deletion of personal information we hold about you.

In certain circumstances, your rights may include:

• The right to access personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to object to certain types of processing.
• The right to restrict how your personal information is processed.
• The right to data portability.
• The right to withdraw consent where consent is the basis for processing.

If you are a resident of the European Economic Area and would like to know what personal information we hold about you, or request its removal, please contact our Policy Officer.

Certain requests may be limited where we are required to retain information by law or where another legal exception applies.

7. Log Files

Swift Productions follows standard procedures for using server and website log files.

Information collected through log files may include:

• Internet Protocol addresses.
• Browser and device types.
• Internet Service Provider details.
• Date and time stamps.
• Referring and exit pages.
• Website activity and click information.

This information is generally used to analyse trends, administer the website, monitor performance, improve security and understand how visitors move through the website.

Log file information is not ordinarily used by us to directly identify an individual.

8. Cookies and Similar Technologies

Like many websites, Swift Productions uses cookies and similar technologies.

Cookies may be used to store information about visitor preferences, website sessions and the pages accessed or visited. This information may help us:

• Remember website preferences.
• Improve website functionality and performance.
• Understand website traffic and visitor behaviour.
• Measure the effectiveness of marketing campaigns.
• Customise content based on browser, device or previous activity.

You can choose to disable or remove cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of our website.

9. Analytics, Advertising and Third Parties

We may use third-party service providers to help operate our website, measure website traffic, process payments, provide hosting services, deliver communications or analyse marketing performance.

Third-party services may use technologies such as cookies, JavaScript, pixels or web beacons. These technologies may collect information including your IP address, browser details and website interactions.

These tools may be used to:

• Measure website traffic and visitor behaviour.
• Monitor the effectiveness of advertising campaigns.
• Provide relevant advertising or content.
• Detect fraud and improve website security.

Swift Productions does not control cookies or tracking technologies placed by third-party providers. Those providers process information according to their own privacy policies and terms.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

This Privacy Policy only applies to information collected by Swift Productions. It does not apply to information collected by third-party websites, advertisers, service providers or platforms.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information or changing your privacy preferences.

Swift Productions is not responsible for the privacy, security, content or practices of third-party websites.

11. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to provide our services or operate our business. This may include:

• Hosting, cloud storage and infrastructure providers.
• Payment processors and accounting service providers.
• Email, communication and customer support platforms.
• Analytics, security and website performance providers.
• Contractors or service providers assisting with client projects.
• Government, regulatory or law enforcement authorities where legally required.

Third parties are only provided with information reasonably necessary for their role and are expected to handle that information securely and lawfully.

12. Information Security

Swift Productions takes reasonable administrative, technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These steps may include access controls, password protection, secure hosting, encryption, monitoring and maintaining backups where appropriate.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information through our website at your own risk.

If we become aware of a data breach that is likely to cause serious harm, we will respond in accordance with applicable legal requirements.

13. Children’s Information

Protecting children while they use the internet is important. We encourage parents and guardians to observe, participate in and guide their children’s online activity.

Swift Productions does not knowingly collect personally identifiable information from children under 13 years of age.

If you believe a child has provided personal information through our website, please contact us immediately. We will take reasonable steps to review and remove that information where appropriate.

14. Scope of This Privacy Policy

This Privacy Policy primarily applies to information collected through our website, online services and electronic communications.

It applies to information visitors and clients provide to Swift Productions, as well as information collected while they interact with our website.

Additional privacy terms may apply to information collected through contracts, project agreements or other offline business activities.

15. Consent and Information Accuracy

By using our website, you acknowledge this Privacy Policy and consent to the collection and use of information as described in this policy where consent is required.

We regularly monitor the quality and accuracy of personal information we maintain and, where reasonably practicable, update that information.

You may request that your personal information be corrected or updated at any time by contacting our Policy Officer.

16. Contact and Privacy Requests

If you require further information, want to make a privacy request or have a concern about how your information has been handled, please contact our Policy Officer.